Privacy Policy
Last updated: January 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any content you create using our platform.
We also automatically collect certain information about your device andge of our services, including IP address, browser type, operating system, and interaction data with our chatbot platform.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our conversational automation services. This includes processing your chatbot configurations, analyzing conversation flows, and providing customer support.
We may also use your information to communicate with you about service updates, security alerts, and promotional offers that may be relevant to your business needs.
Data Processing and Storage
Your data is processed and stored on secure servers located in and other jurisdictions where we operate. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to certain legal and operational requirements.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our platform and serving our customers.
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Chatbot Data and Conversations
Conversations processed through your chatbots are treated as your confidential business data. We do not access, read, or use this content except as necessary to provide our services or as directed by you.
You retain full ownership and control over your chatbot content and conversation data. We provide tools for you to export, modify, or delete this information at any time.
Third-Party Integrations
Our platform integrates with various third-party services including LINE, CRM systems, and help desk platforms. When you connect these services, you authorize us to access and process data from these platforms as necessary to provide our services.
Each third-party integration is governed by the respective privacy policies of those services. We encourage you to review their privacy practices before connecting your accounts.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and platform. These technologies help us remember your preferences, analyzege patterns, and improve our services.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.
Data Subject Rights
You have the right to access, update, correct, or delete your personal information. You may also request to restrict processing, object to certain uses of your data, or request data portability.
To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within the timeframes required by applicable law.
International Data Transfers
As a global service, we may transfer your personal information to countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data remains protected.
Security Measures
We implement industry-standard security measures to protect your personal information, including encryption, access controls, and regular security assessments. Our platform is designed with security and privacy by design principles.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security practices.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@pulsenmountain.com
Address: 2 Chome-9-, 〒227-0062 Kanagawa, Yokohama, Aoba Ward, Aobadai, 2 Chome−10−1 1F
Phone: +81 120-901-181